Collect, clean up and organize data across the whole organization to generate business intelligence products and make data-driven decisions.
If you just started at Rocket.Chat or you want to know more about how to access data and reports, please check the Data & Analytics onboarding document.
The Data & Analytics team is one of the main Cross-Functional Teams at Rocket.Chat, working closely together with several other teams and departments. One can find more info about how we interact with these other departments here. Due to this characteristic, we receive a lot of new data product requests. To better triage these requests and properly assign capacity to them, we developed a form called "Data Request Form", where the requestee must provide extensive details about which kind of data they need, how are they going to use it, main stakeholders, etc.
We have tutorials for the following topics:
Consolidation 2 Guide
Monthly Company Update Tutorial
Quarterly BoD Meeting Tutorial
Self-Service Revenue Tutorial
How to Update Community Composite Index
Find all of them in this folder.
There are several flowcharts and mind maps regarding Data & Analytics structure and processes. Most of them are referenced throughout the tutorials and the handbook, but find the most important ones below:
Data & Analytics Mind Map (slightly outdated)
CP-KR 2.1 Achieve $10M ACV
CP-KR 3.3 Reduce Churn by 50%
CP-KR 4.3 Increase Enterprise Logos