Data & Analytics
Purpose
Collect, clean up and organize data across the whole organization to generate business intelligence products and make data-driven decisions.
Getting Started
If you just started at Rocket.Chat or you want to know more about how to access data and reports, please check the Data & Analytics Zoho Analytics Onboarding document.
If you want to know more about our Data Lake ou must check the Data Lake subject.
How we work
The Data & Analytics team is one of the main Cross-Functional Teams at Rocket.Chat, working closely together with several other teams and departments. Due to this characteristic, we receive a lot of new data product requests. To better triage these requests and properly assign capacity to them, we developed a form called "Data Request Form", where the requestee must provide extensive details about which kind of data they need, how are they going to use it, main stakeholders, etc.
Tutorials
We have tutorials for the following topics:
Consolidation 2 Guide
Monthly Company Update Tutorial
Quarterly BoD Meeting Tutorial
Self-Service Revenue Tutorial
How to Update Community Composite Index
Find all of them in this folder.
Whimsical Flowcharts
There are several flowcharts and mind maps regarding Data & Analytics structure and processes. Most of them are referenced throughout the tutorials and the handbook, but find the most important ones below:
How does our billing management work (to be revised)
Usage Stats Policy (to be revised)
Rocket.Chat Organization Structure (to be revised)
Recurring Revenue Concepts (to be revised)
Data flow Zoho <-> Fleetcommand (to be revised)
Members and functions:
Gustavo Ciciliati: Data Analyst
Isis Santos Costa: Data Analyst
Tania Lomazi: Data Analyst
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