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Program Management

Purpose
To extend the mindset of generating new business to all departments of the organization. Responsible for tech stack within the revenue generating teams, focused on increasing efficiency through new tools and integrations between existing ones. We develop and maintain key processes, systems, tools, and reporting for corporate management.
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Members and functions
​Marcelo Schmidt: Program Manager.
Responsible for building a team of tech operations and currently managing the tasks at hand.
Key Initiatives
System & Tools
Corporate Management
Culture
Domain
​
% of time
30%
Objective
To extend the mindset of generating new business to all departments of the organization.
Primary function
Create and optimize processes, define the hiring guidelines and provide tools, training and inputs to improve routines and performance of salespeople.
Secondary function
Periodically review the strategy and results of our current sales enablement process.
Areas of focus
Sales Enablement (Open LMS)
Key results
Achieve participation in training
Increase sales productivity
Decrease sales cycle
Domain
​
% of time
30%
Objective
Responsible for tech stack within the revenue generating teams, focused on increasing efficiency through new tools and integrations between existing ones.
Primary function
Automate repetitive or tedious manual tasks.
Secondary function
Support our business intelligence team.
Areas of focus
CRM
Connectivity / Integration w FC, Hubspot, etc.
Key results
Decrease dependency to other teams in sales cycle
Decrease number of duplicates in CRM (or increase reliability)
Improve customer NPS/CES scores (it’s a side effect of automating, reducing time to answer)
Domain
​
% of time
20%
Objective
Develop and maintain key processes, systems, tools, and reporting
Primary function
Create, manage and improve connection between areas, mapping the end-to-end process workflow.
Secondary function
Being an advisor and facilitator for the team to provide feedback and complaints.
Areas of focus
Transitioning / support for Finance
Annual strategic and budget planning
Support for PEO / global corporate management function
Key results
Achieve 100% of contracts recorded in Zoho Subscriptions
Increase number of feedbacks received on Officevibe
Domain
​
% of time
20%
Objective
Develop and maintain key processes, systems, tools, and reporting
Primary function
Develop and put in practice culture programs such as Culture Month, Listening Day, Customer Day, Blend In and others.Secondary function
Secondary function
Develop bots for interacting with employees and gathering feedback and participation in culture initiatives.
Areas of focus
Company Culture
Ops Team Performance / Cohesion
Key results
Increase the number of developed culture initiatives from 1 to 5
Increase eNPS
Increase customer NPS

Internal Communication Plan

Revenue Operations

Last modified 1yr ago

Domain
% of time	30%
Objective	To extend the mindset of generating new business to all departments of the organization.
Primary function	Create and optimize processes, define the hiring guidelines and provide tools, training and inputs to improve routines and performance of salespeople.
Secondary function	Periodically review the strategy and results of our current sales enablement process.
Areas of focus	Sales Enablement (Open LMS)
Key results	Achieve participation in training Increase sales productivity Decrease sales cycle