Running the Cloud import tool on a Multipod deployment

Problem

In some cases where the client has a multipod-deployment, the tool may get stuck and although it won't show any errors, it won't progress on the import process.

Environment

RC on Docker deployments with more than one pod.

Cause

The main cause of the issue is that the tool fails to connect to the MongoDB, the tool does not diferenciate this, thus, the process will just never start since the connection to the MongoDB is never established.

Specific scenerios and solutions are given below:

Fix

Make sure you enter the container and download the import tool inside of the container and execute the tool from there.

In case the user would like to run the tool form outside the container, they will need toinstead use the IP of the database container in the connection string

Alternatively if the user wants to run the tool from a different container, they need to make sure to use the correct name of the DB container.

Useful commands:

docker ps (shows the current containers)

docker-compose exec mongo bash (mongo being the name of the service in the container)

docker inspect mongo | grep "IPAddress" (shows the external IP of the container)