Rocket.Chat Handbook
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Customer Support Team responsibilities include answering inquiries, providing product information, troubleshooting, handling issues, and continuously improving the customer experience.
Product Information
Customer Support Analysts should be knowledgeable about the company's product and be able to provide information to customers.
They should also extend assistance to customers with respect to any billing inquiries they may have.
Customer Support Analysts should be able to help customers resolve issues they may encounter with our product.
Customer Experience Continuous Improvement
Customer Support Analysts should strive to improve the overall customer experience by gathering feedback and providing suggestions for product improvements.