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2.0
SLAs
Self-Managed
Text
Community
Pro
Enterprise
Low
Best Effort
4 business days
1 business day
Medium
Best Effort
24 hours
6 hours
High (Critical)
Best Effort
2 hours
30 minutes
Cloud
Text
Bronze
Silver
Gold
Low
4 business days
2 business days
1 business day
Medium
24 hours
12 hours
6 hours
High (Critical)
2 hours
1 hour
30 minutes
Last modified 3mo ago
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