SLAs

Self-Managed
Text
Community
Pro
Enterprise
Low
Best Effort
4 business days
1 business day
Medium
Best Effort
24 hours
6 hours
High (Critical)
Best Effort
2 hours
30 minutes
Cloud
Text
Bronze
Silver
Gold
Low
4 business days
2 business days
1 business day
Medium
24 hours
12 hours
6 hours
High (Critical)
2 hours
1 hour
30 minutes

Text	Community	Pro	Enterprise
Low	Best Effort	4 business days	1 business day
Medium	Best Effort	24 hours	6 hours
High (Critical)	Best Effort	2 hours	30 minutes

Text	Bronze	Silver	Gold
Low	4 business days	2 business days	1 business day
Medium	24 hours	12 hours	6 hours
High (Critical)	2 hours	1 hour	30 minutes

Support Processes

Ticket Tags

Last modified 1yr ago