Position: Sales Ops
Lead: Marcelo Schmidt
Contract-type: Any, no part-time
Rocket.Chat's Operations Area is responsible for maintaining all areas working together.
The Sales Ops works towards reducing friction and increasing value in sales processes, especially regarding contracts and customer relationship.
A Sales Ops person will take on optimizing and strengthening our sales processes. Among the responsibilities, he/she will take care of contracts, make sure all customers are getting charged and work together with the sales and finance teams to analyze data
Guarantee customers are getting their invoices and licenses upon contract signature
Create contracts for specific customers' needs
Work directly with the sales team to improve their processes
Make sure CRM is up-to-date, that customers are correctly classified, deals correctly closed and clients have the right contact information
Collaborate with the finance and data departments to create reports
Attention to detail