Sales Ops

Identification

  • Position: Sales Ops

  • Area: Operations

  • Lead: Marcelo Schmidt

  • Location: Remote

  • Contract-type: Any, no part-time

Definitions

1. PURPOSE OF THE AREA

  • Rocket.Chat's Operations Area is responsible for maintaining all areas working together.

  • The Sales Ops works towards reducing friction and increasing value in sales processes, especially regarding contracts and customer relationship.

2. PURPOSE OF THE POSITION

  • A Sales Ops person will take on optimizing and strengthening our sales processes. Among the responsibilities, he/she will take care of contracts, make sure all customers are getting charged and work together with the sales and finance teams to analyze data

3. KEY ACTIVITIES

  • Guarantee customers are getting their invoices and licenses upon contract signature

  • Create contracts for specific customers' needs

  • Work directly with the sales team to improve their processes

  • Make sure CRM is up-to-date, that customers are correctly classified, deals correctly closed and clients have the right contact information

  • Collaborate with the finance and data departments to create reports

4. KEY SKILLS

  • Attention to detail

  • Communication

  • Resilience

  • Sensibility

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