SLAs

Self-Managed

Community

Pro

Enterprise

Low

Best Effort

4 business days

1 business day

Medium

Best Effort

24 hours

6 hours

High (Critical)

Best Effort

2 hours

30 minutes

Cloud

Bronze

Silver

Gold

Low

4 business days

2 business days

1 business day

Medium

24 hours

12 hours

6 hours

High (Critical)

2 hours

1 hour

30 minutes

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