Rocket.Chat Handbook
Comment on page

Revenue Operations


The RevOps team is located within the operations team and works cross-frontally with the other teams as Data, Business Systems, and GTM Planning.
Some responsibilities of the RevOps team can be summarized as follows:
  • Sales force design and deployment
  • Sales process and systems - processes management from Awareness to Expansion
  • Pipeline management and forecasting
  • Sales Operations management
  • Sales compensation design and administration
  • Quota allocating/goal setting
  • Revenue metrics selection and definition

Members and functions

Diego Spagnol
Sales Ops Analyst
Awareness/ Education Stage of funnel. Ensure that the lead delivery flows and processes to the sales team are being delivered according to the SLA - Leads Check Routine
Isabelle Dias
Sales Ops Analyst
Onboarding & Expansion stage of funnel. Focused on Customer Onboarding & Support building the internal bridge to order management.
Mayra Lima
Legal Analyst
Focus on requirements and provisions in contracts to ensure compliance with all laws and regulations.
Paola Palhais
RevOps Manager
Team Management, project management and performance evaluation. Quota setting reviews, forecasting & compensation plan design.