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Rocket.Chat Handbook
The Company
👨💻
Organization Chart
🔤
Glossary
🔧
Tools
🧑🤝🧑
Our Culture
❔
How-tos & Guidelines
Departments and Operations
🏗
Research & Development
🫂
Community
💲
Finance
🎙
Marketing
👩🏭
Operations
🍺
People Experience
🔐
Security
🆘
Support
Responsibilities
Tiered Structure
Supported Environment and Versions
Support Plans, Availability, and SLA
Support Resources
Support Processes
Support Ticket Life Cycle
Issue Escalation Process
Support Team Tech Stack
GitHub Issues
Support Ticket FAQ
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Support Processes
Here are the articles in this section:
Support Ticket Life Cycle
Issue Escalation Process
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Support Ticket Life Cycle
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