Support Team Tech Stack

Daily work systems/tools
​Zoho Desk -> Ticketing System
​Freshcaller -> Hotline Support System
​Zoho CRM -> Customer Relationship Management System
​JIRA -> Project/task Management Tool
​Omnichannel KeyGen -> Omnichannel/Facebook token generator
​Rocket.Chat GitHub Repositories​
​Fleetcommand / Cloud Admin​
Testing environments
Rocket.Chat CentOS - AWS - http://support-test.dev.rocket.chat:3000/​
Windows Server - Public DNS: ec2-3-12-234-90.us-east-2.compute.amazonaws.com
WordPress URL: http://3.15.32.173/​
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Issue Escalation Process

Ticketing Tools

Last modified 5mo ago