Rocket.Chat Handbook
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Rocket.Chat Handbook
The Company
👨💻
Organization Chart
🔤
Glossary
🔧
Tools
🧑🤝🧑
Our Culture
❔
How-tos & Guidelines
Departments and Operations
🏗
Research & Development
🫂
Community
💲
Finance
🎙
Marketing
👩🏭
Operations
🍺
People Experience
🔐
Security
🆘
Support
Responsibilities
Tiered Structure
Supported Environment and Versions
Support Plans, Availability, and SLA
Support Resources
Support Processes
Support Team Tech Stack
Ticketing Tools
Zoho Desk Contingency Plan
GitHub Issues
Support Ticket FAQ
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Support Team Tech Stack
Daily work systems/tools
Zoho Desk
-> Ticketing System
Freshcaller
-> Hotline Support System
Zoho CRM
-> Customer Relationship Management System
JIRA
-> Project/task Management Tool
Omnichannel KeyGen
-> Omnichannel/Facebook token generator
Rocket.Chat GitHub Repositories
Fleetcommand / Cloud Admin
Testing environments
Rocket.Chat CentOS - AWS -
http://support-test.dev.rocket.chat:3000/
Windows Server - Public DNS: ec2-3-12-234-90.us-east-2.compute.amazonaws.com
WordPress URL:
http://3.15.32.173/
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Ticketing Tools
Last modified
5mo ago